Frequently Asked Questions

  • Our production takes place in Italy, in the heart of Tuscany. We are proud to work with local partners and leverage Italian expertise and artisanal tradition to create our products.

    Tuscany is renowned for its natural beauty and culture of wellness, and this is reflected in the quality of our cosmetics.

    Each product is carefully crafted to provide our customers with an authentic and refined beauty experience. We are proud to bring Italian excellence to skincare through our MEV Skincare products.

  • Natural cosmetics refer to skin care products formulated with ingredients derived from nature, such as plant extracts, essential oils, botanical butters, and other plant-derived ingredients.

    These products are characterized by the use of natural and sustainable ingredients, avoiding the use of synthetic chemicals, parabens, petrolatum and other harmful substances.

    Natural cosmetics aim to promote healthy beauty by providing a gentle and effective skin care solution in harmony with nature.

    MEV Skincare is committed to offering high-quality natural cosmetics for authentic beauty that is respectful of the skin and the environment.

  • Clean beauty is a term used to describe an approach to cosmetics that focuses on the use of safe, non-toxic, and environmentally friendly ingredients. The goal of clean beauty is to offer skincare products free of harsh chemicals such as parabens, phthalates, sulfates, mineral oils, and synthetic fragrances.

    Clean beauty products are often formulated with plant extracts, essential oils, plant butters, and other natural substances beneficial to the skin. Furthermore, eco-sustainable production processes and recyclable or biodegradable packaging are favored.

    Choosing clean beauty means consciously caring for your skin, without compromising your health or the environment.

  • If you're concerned about animals, we're happy to confirm that we never test our products on animals. We're also committed to using eco-friendly and sustainable materials for our packaging and adopting low-impact manufacturing practices.

  • MEV Skincare offers a wide range of products designed to suit various skin types, including dry, oily, sensitive, and combination skin. Our detailed product descriptions provide information on each product's compatibility with different skin types, helping you make an informed choice.

    If you have sensitive skin, you don't have to here . Our products are formulated to be gentle on even the most sensitive skin types.

    You can find a buying guide based on your skin type here . The guide provides helpful information and personalized recommendations for different skin types, including dry, oily, combination, sensitive, and normal. It will help you select the best skincare products and routines for your specific skin type.

    MEV Skincare aims to provide personalized guidance to help you make informed choices and achieve optimal skincare results.

  • MEV Skincare is committed to the safety and well-being of our customers. While our products are formulated with high-quality, natural ingredients, we understand that people may have specific allergies or sensitivities.

    We recommend reviewing the full list of ingredients and allergens provided with each product and consulting a healthcare professional if you have any concerns or known allergies.

    If you have any additional questions or need more information, please don't hesitate to contact our customer service. We're here to help.

  • We do not currently offer samples or testers of our products. However, we strive to provide comprehensive product descriptions and information on our website to help you select the products best suited to your skin type.

  • MEV Skincare's return policy is designed to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer the option to return products within a certain period of time.

    Here are the main points of our return policy:

    • Return Period: We accept returns within 14 days from the date of delivery of the order.

    • Return Policy: Products must be returned in their original packaging, intact, and unused. Please include all accessories and promotional materials included with your purchase.

    • Shipping costs: Shipping costs for returning products are the responsibility of the customer, unless the return is due to an error on our part or a manufacturing defect.

    • Refund: Once the return has been received and verified, we will refund the value of the returned products. The refund will be made using the same payment method used for the original purchase.

    • Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will do our best to resolve the issue and provide you with a suitable solution.

    • For more information about our return policy or to initiate a return, please contact our customer service team or visit this page . We will be happy to assist you and answer any questions you may have.

  • For personalized recommendations for your skincare routine with MEV Skincare products, we recommend contacting our customer service team. Our experts will be happy to provide expert advice and support for your specific needs and skin type. You can email us, call us, or use the contact form on our website.

    Be sure to provide detailed information about your skin type, the concerns you're seeking to address, and your personal preferences. This way, we'll be able to recommend the MEV Skincare products best suited to your needs and create a personalized routine that will help you achieve your desired results.

    We are here to assist you and ensure that your experience with MEV Skincare products is satisfying and effective.

  • MEV Skincare products are formulated with gentle, high-quality ingredients. However, during pregnancy and breastfeeding, it is always advisable to consult your doctor or healthcare professional before using new cosmetic products. There may be some precautions or specific ingredients to consider based on your individual needs during this special stage of life.

  • Absolutely! MEV Skincare products are suitable for both genders and can be used successfully by men. Our range includes a variety of products formulated to meet the different skin needs of men and women. By choosing MEV Skincare products, men can enjoy an effective, high-quality skincare routine.

  • MEV Skincare is currently working to support charitable causes and sustainable projects. We are committed to creating a positive impact not only on our customers' skin, but also on the environment and the communities in which we operate. We are exploring various opportunities to collaborate with organizations and initiatives that share our values ​​of sustainability, well-being, and social responsibility.
    Stay tuned for further updates on our commitment in these areas.

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